Terms and conditions

  1. Validity of the online shop terms of sale

    1.  These terms of sale apply between Plaza Kaubandus OÜ (hereinafter the Seller) and the customers of the online shop (hereinafter the Customers).

  2. General provisions

    1. The parties shall govern their relations in accordance with the Law of Obligations Act, other laws and legislation of the Republic of Estonia, and the online shop terms of use.
    2.  The Seller may change the online shop service at any time.
    3. The Seller may change these terms of sale unilaterally and is not obliged to notify the Customer of the change by e-mail.

  3. Terms of use

    1. The parties shall govern their relations in accordance with the Law of Obligations Act, other laws and legislation of the Republic of Estonia, and the online shop terms of use.
    2. The Seller may change the online shop service at any time.
    3. The Seller may change these terms of sale unilaterally and is not obliged to notify the Customer of the change by e-mail.

  4. Products offered and placing an order

    1. Products shown in the online shop are generally in stock. Availability may change because of technical issues in the warehouse or online shop software.
    2. If a product is out of stock and the order cannot be fulfilled, an online shop employee will contact the Customer and offer a new delivery date, a replacement product of the same price and quality, or a refund. The money is refunded without delay, and no later than 14 days after the order is placed.
    3. Product images are illustrative and may differ from the actual product. Product descriptions in the online shop may be incomplete and may contain unintentional errors.
    4. Products offered in the online shop are sold to both private individuals and legal entities.
    5. The Customer confirms that they are at least 15 years old.
    6. The Customer selects the products and must enter the details required to fulfil the order (surname, first name, phone number, e-mail address, delivery address and postal code) and pay by internet-bank link, against a prepayment invoice, or in another way agreed with the Seller.
    7. The Customer must provide true information needed to fulfil the order. The Seller is not liable for non-fulfilment, or for any consequences, caused by incorrect information provided by the Customer.
    8. If the Customer receives an invoice by e-mail and does not pay it within 2 days of the invoice date, the order is cancelled.

  5. Prices

    1. All prices in the online shop are in euros and include VAT. Used and consignment goods are an exception: their VAT rate is 0% (VAT Act § 41), as stated in the description of each such product.
    2. The Seller may change the prices shown in the online shop at any time. If prices change after the Customer has placed and paid for an order, the Seller will deliver the products at the prices in force when the order was placed. The Seller may not demand compensation for the price difference.
    3. Clause 5.2 does not apply if an incorrect price was entered in the online shop software because of a technical error.

  6. Delivery time and delivery terms

    1. The Customer may choose between several ways of receiving the goods.
      1. Goods are delivered to the Customer within the Republic of Estonia by standard post.
        1. Goods are delivered to the Customer within the Republic of Estonia by courier.
        2. Goods are delivered to the Customer within the Republic of Estonia by Itella SmartPOST.
      2. Delivery takes 2–3 working days, and no later than 10 working days from the date the payment reaches the Seller’s bank account.
      3. If the Customer chose “I will collect it myself” and does not collect the product within 7 days, the order is cancelled and the money is refunded to the Customer’s bank account within 14 days.

  7. Withdrawal from the contract and returns

    1. If the Customer wishes to withdraw from the contract after placing the order, they must notify the Seller in writing as soon as possible. The notice must be sent to info@plazamobiil.ee. The e-mail must include the order number being cancelled and the Customer’s contact details (first name, surname, order date, phone number and account number). The notice can also be completed on paper using the standard form, which can be downloaded here: www.plazamobiil.ee/upload/fck/file/Lepingust-taganemise-avalduse-tyypvorm.pdf
    2. Contracts concluded in the online shop have a 14-day right of withdrawal from a distance contract. The period starts on the day the goods are delivered to the Customer. If the Customer withdraws, they must return the goods to the Seller.
    3. On withdrawal, the Customer must return the product without delay, and no later than 14 days after notifying the Seller of the withdrawal.
    4. The Seller refunds the amount paid without delay, and no later than 14 days after receiving the withdrawal notice.
    5. The Customer bears the return shipping cost up to 10 euros, unless the product being returned did not match the Customer’s order.
    6. If the Customer has sent the product back, the Seller may check that it meets the conditions in clause 7.3 before refunding the money. The refund is made after the product has been inspected, and no later than 14 days after the withdrawal notice is received.

  8. Complaints

    1. Under the Law of Obligations Act, the Customer may submit a complaint for up to 2 years from receipt of the product if it does not conform to the contract. A defect that appears within the first 6 months is presumed to have existed at the time of purchase, and the Seller must determine the nature of the defect. After 6 months, the Customer bears the cost of determining the defect.
    2. If a defect appears, the Customer must notify the Seller at info@plazamobiil.ee and provide their name and contact details, a description of the defect (and photos if possible), and the order number.
    3. The notice must be sent no later than 2 months after the defect is discovered. If this deadline is missed without good reason, the Customer loses the right to demand that the Seller repair the product free of charge.

  9. Liability

    1. The Seller’s liability is limited to the sale price of the product. The Seller is not liable for damage caused by defective products, such as damage to property or information, or loss of turnover or profit.
    2. The Customer must use the online shop only in accordance with the law and good practice.
    3. The Customer is responsible for obtaining and maintaining the equipment, software and data-communication systems needed to use the shop, and for any other costs arising from use of the online shop.
    4. The Customer is fully liable for damage caused to the Seller, other Customers or third parties by use of the online shop that breaches the terms of use, the law or good practice.

  10. Disputes

    1. Disputes arising from these terms of sale between the Seller and the Customer are resolved under the laws of the Republic of Estonia. If no agreement is reached, the dispute is resolved in Harju County Court.
    2. You may also refer a dispute to the Consumer Disputes Committee. Secretariat of the Consumer Disputes Committee, Pronksi 12, 10117 Tallinn, tel. 6201 707, e-mail: avaldus@komisjon.ee. Website: http://tarbijakaitseamet.ee/et/tarbijavaidluste-komisjon